Our Conversational Design Process

How do we make chatbot systems feel less robotic and more real? We have a proven methodology for designing, and deploying enterprise ready bots, that focuses on content, personality, and relatability.

The more an interface leverages human conversation, the less people have to be taught how to use it. We combine expertise in several design disciplines, including voice user interface design, interaction design, and copywriting.

The role of our conversational designers is like that of an architect, mapping out what people want to do, while considering both the human need and the technological constraints of bot technology. We use our experience in copy to curate an engaging conversation, defining the flow and its underlying logic in a detailed design specification that represents the complete experience.

Our expertise

We have a tried and tested methodology for creating conversational prototypes, research bots, and voice based experiences.

Before we begin any design work, we establish the business need, and the potential automation opportunity. This gives any work focus, and more importantly a strict ethics framework.

No two conversations are ever the same. You need to establish what the tone of voice of your voice must be, in order for it to resonate with your audience. We have our own proprietory approach to creating your bots personality.

We plan all your content in advance, working methodically through governance process that ensures your conversations are compliant, meaningful, and adheare to the personality guidance defined earlier on in our process.

Content is designed using our proprietary mapping software. Once all the dialogs are mapped out, we use our Ai to convert the maps into machine-readable content payloads, which we then use to rapidly train a prototype for testing.

Who we’re helping…


Find out more…

Ai Mapping RPA Planning

Get in touch.

Want to find out more about our conversational Ai approach? Sign up for updates. We want to send you information that is relevant, so please make sure you use the correct email address you would like to be contacted on.